Telephone Help

No Telephone Service
If you are having problems with your telephone service and have no dial tone, please try the steps below. The two most common causes of no dial tone are a p...
Thu, 7 May, 2020 at 3:27 PM
Setting up Voicemail
Voicemail Voicemail is accessible from any phone in your home by pressing *86 or *98 from a handset. The Voicemail menu tree below shows the most commo...
Thu, 11 Jun, 2020 at 6:15 PM
Blocking outgoing caller ID
To disable your caller ID for a single outgoing call, pick up the handset and dial *67. You will hear a voice prompt saying ‘Caller ID Blocking is Enabled’....
Fri, 8 May, 2020 at 12:08 PM
Fax, Security Systems and TTY devices
The iLoop Voice service is compatible with fax machines, security systems and TTY devices. Nothing extra is needed for these setups and for any configur...
Thu, 7 Sep, 2017 at 2:49 PM
VMI (Voice Mail Indicator)
If you have a VMI (Voice Mail Indicator) light or stutter tone that appears to be "stuck" with the indicator in place yet there are no messages, a...
Thu, 7 May, 2020 at 2:51 PM
Noise, static or hum on the telephone line
The issue of noise, static or hum on the telephone line can almost always be narrowed down to a physical wiring or a device issue. The most common causes f...
Fri, 8 May, 2020 at 1:22 PM