If your TV is displaying a black screen with the "Press OK to Watch TV" message it means your TV set top box is in standby mode.  By default TV boxes go into standby mode after 6 hours of inactivity -- this can be changed if you wish in the menu settings.


To get back to watching TV try the following troubleshooting steps:

  1.  Press the "OK" button in the centre of your remote control while pointing your remote control at the TV set top box.
  2. If this does not work your universal remote is likely set to control another device.  To get your remote back into STB mode, press the "STB" button located at the top of your remote control.  Then press the "OK" button in the centre of your remote control again while pointing your remote control at the TV set top box.
  3. If you're still not watching TV, then you may need to replace the batteries in your remote control.  Then repeat step 1, and 2 if necessary. 
  4. If you've replaced your remote control batteries and still have no success after repeating steps 1 and 2, then please advise Metro Loop support as your remote may need to be replaced.  In the meantime if you have another Metro Loop remote you may use it on any TV as the remotes are interchangeable.